Agent / bot
FrontDesk - a support agent that never says "as an AI"
Answers from your docs, hands off to a human the moment it isn't sure, and logs why.
by @kenji_watanabe · built with Cursor, Claude, Claude Code
The pitch
Most support bots are confident and wrong. FrontDesk is calibrated: it says "I'll get a person" when its retrieval confidence drops, and it writes the handoff note.
The hours
Prototype: one evening with Cursor. Production: nine weeks. Retry logic, rate limits, a doc-chunking strategy that survives tables, an eval suite of 400 real tickets. The eval suite alone is worth the price if you're building your own.